📥 Shared team inbox
One WhatsApp number, your whole team — without forwarding phones around.
- Assignment with least-busy round-robin routing
- Conversation tags, snooze and status (open / pending / closed)
- Canned replies with /-shortcuts
- Live teammate presence and desktop notifications
- Media, voice notes, reactions and swipe-replies
- Contact sidebar with deals, notes, tags and custom fields
📣 Broadcasts & retargeting
Template campaigns that feel personal and report like ads.
- Audience by tags, custom fields, CSV upload or everyone
- Variables auto-fill from contact fields — 1-to-1 at scale
- Schedule server-side; close the laptop, it still sends
- Live delivered / read / replied tracking per recipient
- One-click retargeting: re-message everyone who read or replied
- Image headers, frequency caps, automatic opt-out exclusion
💧 Drip campaigns
Multi-step nurture sequences that stop the moment a human replies.
- Day 0 → Day 2 → Day 5 template sequences with custom delays
- Enroll whole tags in one click
- Exit-on-reply hands the thread to your team
- Per-contact progress: active, completed, exited
⚡ Automations & chat flows
A no-code assistant working 24/7 behind your number.
- Triggers: new contact, first message, keywords, tag changes
- Actions: send message/template, tag, assign, create deal, webhook
- Wait steps and yes/no branches, run server-side on time
- Visual flow builder with button & list menus for self-serve bots
🛍️ WhatsApp commerce & interactive
Sell inside the chat, not through link detours.
- Reply buttons, list menus and CTA-link messages from the composer
- Catalog & product messages; cart orders land in the inbox
- Native WhatsApp Flows (in-chat forms) with captured responses
📝 Templates, library & AI
Meta-approved templates without the writing or the guesswork.
- Create, submit and sync templates with Meta from inside WACRS
- 42 ready-made templates across 14 business specialties
- AI template writer and Click-to-WhatsApp ad-copy generator
- Quality-score tracking straight from Meta's webhooks
📊 Analytics & CSAT
Numbers the owner reads, not just the agents.
- Per-agent reply speed, chats closed, messages sent, workload
- Per-template delivered / read / reply rates
- One-tap CSAT surveys after closed chats, scored per agent
- Pipelines with multi-currency deal values, stage by stage
🛡️ Number-health protection
Your sender rating is the business — we guard it automatically.
- STOP / START opt-out handling, always on, fully automatic
- Weekly frequency caps per contact
- Sends pause automatically on RED template quality
- Failure-rate and quality alerts on the analytics page
🔌 Integrations & API
WACRS plays well with the rest of your stack.
- Pabbly Connect / Zapier-style outbound webhooks, HMAC-signed
- REST API: upsert contacts, send templates, manage webhooks
- Scoped API keys your admins mint and revoke
- Business-hours, away & welcome auto-replies as first-class settings
👥 Teams, roles & multi-tenant
Built like a SaaS, not a shared login.
- Owner / admin / agent / viewer permission levels
- Invite links or direct user provisioning
- Strict row-level tenant isolation per workspace
- Run it as your own SaaS: platform console, audit log, billing
See it with your own data
Import a CSV, send your first campaign and watch the inbox light up — free to start, ten-minute setup.
Create your workspace →